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Pulse Secure Notes The Pulse Secure VPN system will allow a login ONLY for specific OS versions. Saveinstallation time by confirming now if your OS meets the requirementsAllowed Windows OS VersionsNote - even though Pulse Secure allows a variety of OS's, some of them are not on IR'sstandards list and are therefore supported on a best-effort basis. Windows 10Windows 10-64-BitWindows 8Windows 8-64-BitWindows 8.1Windows 8.1-64-BitWindows 7 SP1Windows 7-64-Bit SP1Windows 2008 SP2Windows 2008-R2-64-BitWindows 2003 SP2Windows 2003-64-Bit SP2Windows 2000 SP4Allowed Macintosh OS VersionsNote - even though Pulse Secure allows a variety of OS's, some of them are not on IR'sstandards list and are therefore supported on a best-effort basis. Mac OSX 10.13Mac OSX 10.12 (enable Java in Safe Mode)Mac 10.11 (enable Java in Safe Mode)Mac 10.10 (enable Java in Safe Mode)Mac 10.9 (enable Java in Safe Mode)Mac 10.8 (enable Java in Safe Mode)VPN requires two-factor authentication before you can log in. If you haven't used Duoin 365 days, register for Duo Two-Factor Authentication before beginning a new VPNinstallation. No uninstall of previous VPN clients should be necessary. VPN is not required if you wish to use Remote Access while on campus. You CANNOT browse to utswvpn.swmed.edu from within the campus network. This linkwill not work on mobile phones/non-windows tablets. You CAN install Pulse Secure while on campus at campusvpninstall.swmed.edu Because you will be accessing the UT Southwestern network with VPN, it is essential thatyour workstation have up-to-date virus protection and system updates. See Off-CampusGuidelines for Use of Information Resources.See instructions below to install Pulse Secure on Windows or Mac
Client Services TrainingPulse Secure – Windows ComputerInstalling Pulse Secure on a Windows Computer1. Go to utswvpn.swmed.edu.2. You will see a pop-up box thatsays “Do you want to allow thefollowing program to makechanges to this computer? “Press Yes to continue3. Then the client will start todownload.4. You will now see a PulseConnect Secure login page.Enter the following information:Username: SouthwesternIDPassword: SWID Password5. Press Sign In.6. Choose your Two-FactorAuthentication method andfollow the prompts. Click herefor more information regardingDuo Two-Factor Authentication.Last updated 04/12/2017Page 1 of 4
Client Services TrainingPulse Secure – Windows Computer7. You are now connected to thePulse Connect Secure webportal. From here, you canaccess any web site by typingthe URL in the field below yourusername in the upper righthand corner.8. If this fits your needs, you canstop here. If you need the fullVPN client, select Start next toPulse Secure to install the clientand continue to Step 10.9. The Pulse Secure client will startto download.10. You may see a pop-up box thatsays “Do you want to allow thefollowing program to makechanges to this computer? “Press Yes to continue.11. The Pulse Secure client will bebegin to install.NOTE: If an error prevents thePulse Secure from loading properly,you can either: Check browser compatibilityContinue – Not all functionality maybe available12. Select Start next to Pulse Secureto start the VPN client.Last updated 04/12/2017Page 2 of 4
Client Services TrainingPulse Secure – Windows Computer13. You may see a pop-up box thatsays “Do you want to allow thefollowing program to makechanges to this computer? “Press Yes to continue.14. You are now connected to thePulse Secure VPN client.Using Pulse Secure (after it has been installed)1. Pulse Secure may start automatically OR you may need to select Start and then choose Pulse Secure.If it automatically starts, you will see this.If you choose Pulse Secure from the Start Menu, youwill see this. Click Connect2. Enter your SouthwesternID andSouthwesternID Password.Last updated 04/12/2017Page 3 of 4
Client Services TrainingPulse Secure – Windows Computer3. Duo two-factor authentication is required toconnect and will require a secondary password.Choose one of the options below forauthentication:a. Duo Mobile App – Type “Push” andthen press Connectb. Use a Passcode – Login using apasscode generated by a keychaintokenc. Text Message – Type “SMS” andthen press Connectd. Voice Calls – Type “Phone” and thenpress Connect4. You are now connected via VPN. To end thesession, click Disconnect.Last updated 04/12/2017Page 4 of 4
Client Services TrainingPulse Secure – Mac ComputerInstalling Pulse Secure on a Mac Computer1. Before installing PulseSecure on your Mac, ensurethat your settings matchthose shown here.2. Once you are ready toinstall Pulse Secure, go toutswvpn.swmed.edu.3. Click Allow to continue.Last updated 04/12/17Page 1 of 4
Client Services TrainingPulse Secure – Mac Computer4. You will see a PulseConnect Secure login page.Enter the followinginformation:Username: SouthwesternIDPassword: SWID Password5. Press Sign In.6. Choose your Two-FactorAuthentication method andfollow the prompts. Clickhere for more informationregarding Duo Two-FactorAuthentication.7. Press Allow to continue.8. You are now connected tothe Pulse Connect Secureweb portal. From here, youcan access any web site bytyping the URL in the fieldbelow your username in theupper right hand corner.9. If this fits your needs, youcan stop here. If you needthe full VPN client, selectStart next to Pulse Secure toLast updated 04/12/17Page 2 of 4
Client Services TrainingPulse Secure – Mac Computerinstall the client and continueto Step 10.10. Press Allow to start theinstallation and the client willbegin to download.11. Enter your Macbookadmin account username andpassword.12. Press OK.13. The client will start toinstall.Last updated 04/12/17Page 3 of 4
Client Services TrainingPulse Secure – Mac Computer14. You will see a warningthat says “You are about toauthenticate to an untrustedserver”. Press OK tocontinue.NOTE: Pressing View orCancel will corrupt theinstallation. If this happens,you will need to uninstalland reinstall the client for itwork properly.15. Client will show up asConnected once installed.16. You can now use thePulse Secure icon to connectand disconnect to the VPNclient.Last updated 04/12/17Page 4 of 4
Apr 12, 2017 · Allowed Windows OS Versions Note - even though Pulse Secure allows a variety of OS's, some of them are not on IR's standards list and are therefore supported on a best-effort basis. Windows 10 Windows 10-64-Bit Windows 8 Windows 8-64-Bit Windows 8.1 Windows 8.1-64-Bit Windows 7 SP1 Windows
