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YOUR SEAT IS WAITING.PROMOTER AND EVENTPLANNING GUIDE500 Howard Baker Jr. Avenue, Knoxville, TN 37915 Phone: (865) 215-8900www.knoxvillecoliseum.com

WELCOMEThank you for considering Kno xville as thedestination for your event or show.The Knoxville Civic Auditorium and Coliseum (KCAC) is a multipurpose eventvenue owned by the City of Knoxville and managed by SMG, the recognizedglobal industry leader in public assembly facility management.The venue features several options for entertainment. The Coliseum is thelargest space and seats more than 6,500 for concerts and public events. TheAuditorium’s 2,500 seats allow for a more intimate experience for performances.A 10,000-square-foot exhibit hall, 4,800-square-foot reception hall and outdoorperformance lawn with capacity for 10,000 guests also are available at the KCAC.You will receive the highest level of customer service to ensure the event is asuccess in the space that best suits your needs.This Promoter and Event Planning Guide is designed as a handbook for holdingan event at our facility by providing information about services, guidelines andevent-related topics.You will be contacted by the event management team member assigned to yourevent. The event manager will be available throughout the planning process toanswer questions and provide assistance.The event manager will provide a cost estimate associated with the event, assistwith development of floor plans, provide lists of preferred vendors andpersonally supervise your event from the first day through its conclusion.Thank you again for considering the KCAC for your event. After you have had anopportunity to review this guide, please do not hesitate to call 865-215-8900 ifyou need any additional information.We look forward to serving you.The Knoxville Civic Coliseum and Auditorium StaffKnoxvilleCivicKnoxvilleCivicAuditorium& ColiseumAuditorium& Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com

EVENT PLANNING GUIDETable of ContentsAbout the Knoxville Civic Auditorium and Coliseum . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 2Knoxville at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Our Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5Our Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 7Our Spaces: Coliseum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 - 1 3Our Spaces: Auditorium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4 - 1 6Our Spaces: Exhibit Hall and Reception Hall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7Rental Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8 - 2 0Facilities Guidelines and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1 - 3 0Directions and Loading Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1Labor Union Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2 - 3 3Digital Media and Public Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4Knoxville Media Market Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5 - 3 9KnoxvilleCivicKnoxvilleCivicAuditorium& ColiseumAuditorium& Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com

ABOUT THE KNOXVILLE CIVICAUDITORIUM AND COLISEUMSince opening its doors in 1961, the Knoxville Civic Auditorium and Coliseum (KCAC) hasbeen an important part of the city’s entertainment scene. The venue has hosted musicals,theatrical productions, sporting events, circuses and concerts featuring such notableperformers as the Rolling Stones, Stevie Wonder and Jimmy Buffett.The KCAC, conveniently located near the junction of Interstates 40 and 75, is in downtownKnoxville near the University of Tennessee campus. The city’s vibrant and walkabledowntown is home to a variety of hotels and is a food lover’s paradise with local, authenticrestaurants and award-winning festivals, live entertainment, eclectic shopping and acommunity dedicated to hospitality.The facility draws an eclectic crowd of more than 250,000 people per year through a widearray of events. It is home to the Knoxville Ice Bears, four-time Southern ProfessionalHockey League champions. It also hosts Disney on Ice, Disney Live!, the Knoxville SymphonyOrchestra Pops Series and a variety of musicals and concerts suited to large andsmall audiences.Comprising a 6,500-capacity coliseum with 22,000 square feet of exhibit space;2,500-capacity auditorium; 10,000-square-foot exhibit hall; 4,800 square-foot reception hall;and performance lawn with a capacity of 10,000, the facility’s size makes it a complementarycompanion to Knoxville’s 500,000-square-foot Convention Center. The KCAC also has threeparking garages with 2,500 total spaces – a coveted commodity in downtown Knoxville andon University of Tennessee football game days. The garages also offer six electric vehiclecharging stations and two accompanying solar arrays.Knoxville provides the perfect balance of outdoor adventure and sophisticated downtownurban culture. After a night out enjoying great food, local music and art, guests can spendthe morning hiking or biking in Knoxville’s nearby Urban Wilderness or travel to themajestic Great Smoky Mountains National Park, a 45-minute drive from downtown.Choose Knoxville and the Knoxville Civic Auditorium and Coliseum for your nextsuccessful event or performance.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com1

ABOUT THE KNOXVILLE CIVICAUDITORIUM AND COLISEUMOUR FACILITYn Distinct spaces with performance and exhibit space: coliseum, auditorium,reception hall, exhibit hall, Mary Costa Plaza and performance lawnn 6,500-seat coliseum with flexible layout, including dividing curtain and22,000 square feet of exhibit spacen 2,500-seat auditorium with 57-by-54-foot stage and orchestra pitn 10,000-square-foot exhibit halln 4,800-square-foot reception halln Ample parking with three dedicated parking garages totaling 2,500 spacesn Natural performance lawn with capacity of 10,000 visitorsn On-site box office service available and Knoxville Tickets outletsn High-speed internet (wired and wireless options)n Knoxville Marriott, the city’s largest hotel with 378 rooms, connected toour facility; several downtown hotels located nearbyKnoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com2

KNOXVILLE AT A GLANCE»»»»The City of Knoxville is in the heart ofEast Tennessee where the splendor ofthe great outdoors combines withSouthern hospitality as soon as youarrive. It is undoubtedly one of themost beautiful and livable areas in theUnited States.Knoxville is centrally located in theSoutheast and easily reachable byinterstate from key cities such asChattanooga, TN; Nashville, TN;Atlanta, GA; Asheville, NC; Greenville,SC; and Lexington, KYThe city is located in the foothills ofthe Smoky Mountains and guests ofthe KCAC can drive to the mostpopular national park in the countryin less than an hour.Knoxville’s revitalized urban center isteeming with eclectic local shops,restaurants and entertainmentvenues, all within easy walkingdistance of our facility.For directions to our facility and parkinginstructions, please visit our website atBY THE RANKINGSExperts agree Knoxville is a great place to rking.»For hotels and information about whatto do while in Knoxville, visit our tourismpartner, Visit Knoxville, atwww.visitknoxville.com»»»Knoxville CivicAuditorium & ColiseumRanked in Top 5 of “America’s MostAffordable Cities” by Forbes.com, 2014Amazon selected Knoxville #3 “Most WellRead Cities,” 2014“Most Romantic City” by Amazon, 2012,2013, 2015Ranked No. #2 “Happiest Cities to Workin Right Now” by Forbes, 2013“Top 100 Best Places to Live” byLiveability.com, 2013“Top 10 Places to Retire” byLiveability.com, 2013“Best Sports Cities in the South” bybleacherreport.com, 2012Downtown Knoxville’s Gay Street namedone of “America’s Great Streets” byAmerican Planning Association, 2012Named one of “20 Best VacationDestinations” by Frommers.com, 2012Top 10 cities for economic growthpotential by Business Facilities Magazine,2012One of the “10 Fastest Growing U.S.Cities” by CNN, 2012“Most Dog-friendly City in the Southeast”by Dog Fancy Magazine, 2011One of the “Nation’s Fastest Growing Areafor ‘Green’ Jobs” by Brookings InstituteReport, 2011#1 Food Festival in America (InternationalBiscuit Festival), Livability.com, 2011500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com3

MEET OUR MANAGEMENT TEAMThe Knoxville Civic Auditorium and Coliseum has a dedicated andpassionate staff with years of experience planning and executing events andperformances. Our team members will be with you every step of the way tohelp plan your next successful event.Mary BogertGeneral Manager 865-215-8910 office 865-251-6001 office [email protected] oversees operations and sales at all three SMG Knoxville facilities. Bogert hasmore than 25 years of experience in the hospitality industry with over 14 years ofmanaging facilities in the Knoxville area.Mitch ListAssistant General Manager 865-659-9899 [email protected] additional to booking shows at Knoxville Civic Auditorium and Coliseum, Mitchassists in managing operations and sales for all three SMG Knoxville facilities.Patrick McLemoreOperations Manager 865-661-9381 [email protected] oversees day-to-day operations, including event setup, facility changeover andmaintenance.Brent LackeySenior Event Manager 865-215-8911 [email protected] works with clients and promoters planning events and performances atour facility. Lackey is the direct liaison with the client ensuring that all needs are met andexceeded.Jason BourgoyneDirector of Operations 865-261-6007 office [email protected] oversees operations at the KCAC and the City of Knoxville’s other major eventvenues. Bourgoyne specializes in building management efficiencies and has managedoperations at the Knoxville Convention Center since 2001.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com4

MEET OUR MANAGEMENT TEAM (continued)Avi McCullahSocial Media & Marketing Manager 865-257-5781 cell [email protected] handles all marketing and social media for all three SMG Knoxville Facilities. Sheassists with promotions, grassroots initiatives, creating custom content, and contactinglocal media.Phillip CrawfordStage Manager 865-215-8970 [email protected] assists performers and promoters in organizing and coordinating a smoothproduction during their time at the KCAC. Throughout the day of the event, Crawford ison hand to manage details.Robby ScheuermannBox Office Manager 865-215-8922 [email protected] oversees all aspects of ticket sales and customer service at the KCAC. He alsooversees our website.Jamie CunninghamOffice Manager 865-215-8914 office [email protected] oversees the administrative and office functions for the KCAC.Misti LewisAccounting Manager 865-215-8913 [email protected] is responsible for closing the books, related analysis and finance-related projects.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com5

OUR PARTNERSManagement: SMGSales: Visit KnoxvilleCelebrating its 40th anniversary and foundedin 1977, SMG is the country's leadingentertainment and venue managementcompany. SMG provides management servicesto more than 230 public assembly facilitiesincluding convention and exhibition centers,arenas, stadiums, theaters, performing artscenters, amphitheaters, equestrian facilities,science centers and a variety of other venues.With facilities across the globe, SMG managesmore than 15 million square feet of exhibitionspace and more than 1.5 million sports andentertainment seats. As the recognized globalindustry leader, SMG provides venuemanagement, sales, marketing, event bookingand programming; construction and designconsulting; and pre-opening services for suchlandmark facilities as McCormick Place &Soldier Field in Chicago, Moscone ConventionCenter in San Francisco, Houston’s NRG Parkand the Mercedes-Benz Superdome in NewOrleans.Visit Knoxville is the official Convention andVisitors Bureau for Knoxville and KnoxCounty. Visit Knoxville promotes Knoxville asa destination for visitors and groups, whichgenerates tourism dollars that benefit the localeconomy.Concessions: SpectraSpectra handles concessions services at KCAC.The national company provides customerservice and concession management tomultiple sports facilities, convention centers,performing arts centers, state fairs and othervenues and events. Forfullcateringoptions, please request a preferred caterers’list from your event manager.Ticketing: TicketmasterTicketmaster is part of Live NationEntertainment Inc., the world’s leading liveentertainment company. Tickets are availableonline and at the Knoxville Civic Auditoriumand Coliseum box office.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com6

OUR PARTNERS (continued)Labor: IATSE Local 197Stagehand UnionThe International Alliance of Theatrical StageEmployees (IATSE) Local 197 chapter is theexclusive provider of labor to allperformances at KCAC. The local branch ofthe country’s foremost labor union for theentertainment industry, the Local 197comprises workers who construct, install,maintain and operate the lighting and soundequipment and scenery and special effectsthat thrill and delight audiences attendingshows and concerts in and around theKnoxville area. All labor must be coordinatedthrough Local 197 and local wardrobe needsthrough the IATSE Local 894 WardrobeUnion. For more information on rates, pleasesee page 32-33 of the Promoter and EventPlanning Guide.Audiovisual : M&M ProductionsOnce the table is set, M&M Productions USA willhelp put the spotlight on your event through theservices of a first-class production team. M&MProductions produces major concerts and eventsworldwide and stands ready to meet all youraudio, video, digital, stage, sound, and lightingneeds here in Knoxville. From videoconferencing to web-streaming to screens andmicrophones, M&M Productions USA candeliver.(Preferred provider)Decorator : All Convention andExpo Services (ACES)ACES is dedicated to making every event astandout. ACES transforms spaces into creativemasterpieces. ACES is a subsidiary of AllOccasions Party Rentals. From tables andspecialty linens to carpets, drapes, backdropsand stages, ACES has you covered for all tradeshow or event needs. The professionals at ACESare able to help identify the elements needed tomake your event a standout or simply turn yourexisting vision into reality.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com7

OUR FACILITIESCIVIC COLISEUMThe Civic Coliseum is the largest performance and event space in the KCAC multipurposecomplex. The coliseum provides seating for up to 6,500 guests and more than 20,000 squarefeet of exhibit space. The stage and seating capacities are flexible to meet the needs of yourevent or performance. The coliseum includes a curtain that can divide the space into condensedseating configurations to accommodate smaller events. The coliseum also features an ice chillerplant that can transform the facility into an ice rink for performances and hockey games.Our facility includes:n Drive-through loading area toaccommodate two trucksn 106 x198-foot cement arena floorn 85 x 180-foot wide ice rink forperformances and hockeyn One 800-AMP 3 phase Disconnectsand two 400-AMP 3 phase Disconnectsn Moveable rolling stage with flexibleconfigurations up to 3,136 squarefeet of space. Standard stage size is60 x 40 feet.n Water and power hook-ups are available if traveling with washer and dryern Lighting available(4) Brand: Lycian (1290 XLT 2-K) Zennon Spots located on the north end of thecoliseum – two above Section BB and two above section DD(2) Brand: Lycian (1275 Spot lights, 100 to 450 feet of throw distance) can be set up onthe east and west sides of the coliseum in the last two rows of sections F, D, N and Qn Additional lighting equipment can be added through our in-house audiovisual contractor,M&M Productions, by contacting your event manager.n Rigging system with up to 750 pounds per pointn Concessions services availableKnoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com8

OUR FACILITIES - CIVIC COLISEUMFULL FLOOR SEATINGKnoxville500 HowardBakerCivicJr. Avenue,500 HowardKnoxville,BakerTN 37915Jr. Avenue, Phone:Knoxville,(865) TN215-890037915Auditorium& Coliseum Phone: (865) 215-8900 ww.knoxvillecoliseum.comwww.knoxvillecoliseum.com9

OUR FACILITIES - CIVIC COLISEUMGENERAL ADMISISON SEATING500 HowardBakerCivicJr. Avenue,Knoxville,TN 37915 Phone:(865) TN215-8900Knoxville500 HowardBakerJr. Avenue,Knoxville,37915Auditorium& Coliseum Phone: (865) 215-8900 0

OUR FACILITIES - CIVIC COLISEUMICE BEARS HOCKEY GAME500 HowardBakerCivicJr. Avenue,Knoxville,TN 37915 Phone:(865) TN215-8900Knoxville500 HowardBakerJr. Avenue,Knoxville,37915Auditorium& Coliseum Phone: (865) 215-8900 1

OUR FACILITIES - CIVIC COLISUEMICE SHOW CONFIGURATIONKnoxville500 HowardBakerCivicJr. Avenue,500 HowardKnoxville,BakerTN 37915Jr. Avenue, Phone:Knoxville,(865) TN215-890037915Auditorium& Coliseum Phone: (865) 215-8900 2

OUR FACILITIES - CIVIC COLISUEMSEATING CAPACITIESSeating Capacity180 Degrees (Section E through P) 180 Degrees (GA) 180 Degrees (Reserved)220 Degrees (Section F through N) 220 Degrees (GA) 220 Degrees (Reserved)240 Degrees (Section G through M) 240 Degrees (GA) 240 Degrees (Reserved)270 Degrees (Section L through H) 270 Degrees (GA)Dashers inDashers 9316,2135,1116,1735,3916,6735,571 270 Degrees (Reserved)360 Degree (Stage in center whole house sold) 360 Degrees (GA)6,841 360 Degrees (Reserved)5,937Knoxville CivicAuditorium & Coliseum7,1416,361500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com13

OUR FACILITIESCIVIC AUDITORIUMThe 2,500-seat Civic Auditorium provides a spacious, yet still intimate, venue to experience liveentertainment. The auditorium hosts dozens of dancing performances, plays, comedians and musicianseach year, including the Knoxville Symphony Orchestra’s Pops Series. The 57-by-54-foot stage includes a27-by-47-foot proscenium. An orchestra pit is available for live accompaniment and orchestraperformances. In the spacious backstage area, dressing rooms, chorus rooms and quick-change rooms areavailable for performers and crews.Facility features include:n Underground loading dock for two trucksand ramp for direct access to the stage atapproximately 35 feetn 57-by-54-foot stage, including 27-by-47-footproscenium.n 24-foot-8-inch-by-8-foot-3-inch front-of-housemix position located in the rear of house in theleft center seating sectionn 60-foot-wide orchestra pit with depth optionsof stage-level, 5-feet deep and 14-feet deep. Orchestra pit is not hydraulic, and fees may apply for strikeand restoration.n On-stage rigging includes the following options: On the center proscenium, 22 feet above the stage with a 500-pound maximum per point 25 feet off center proscenium, 47 feet above the house with a 500-pound maximum per point On-stage lighting rigging includes 50 line at 800 pounds eachn Sound rigging has two possible locations: one is on center proscenium 6 feet from down stage leftand one is 22 feet above the stage.n 800-AMP 3 phase Disconnects located down stage right; 400-AMP 3 phase Disconnects located upstage right; 100-AMP 3 phase Disconnects located down stage leftn Access to stage includes an 11-foot-6-inch-by-10-foot stage doorn Backstage features eight standard dressing rooms, two large dressing rooms, two quick-changerooms, two chorus rooms and wardrobe room.n For estimated lighting and rigging plans, please contact your event manager.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com14

OUR FACILITIES - CIVIC AUDITORIUMOur in-house sound and lighting equipment includes:n Sound equipment: w (16) ISP Technologies HDL2208 small format line array speaker w (2) ISP Technologies HDL2208 front fill speakers w (6) ISP Technologies XMAX-118 sub-cabinet w (6) JBL PRX412M monitor speakers w (1) Behringer X32 32-channel mixing console w (2) Behringer S16 digital stage I/O interface w (All) associated mics, DIs, stands and cablen Lighting fixtures/equipment: w (7) Altman CYC four bay light fixtures w (20) 14 Degree Lekos Fixtures w (12) 19 Degree Lekos Fixtures w (20) 26 Degree Lekos Fixtures w (20) 36 Degree Lekos Fixtures w (16) 50 Degree Lekos Fixtures w (36) Source Four PAR-EA Fixtures w (1) ETC Expression 48/96 lighting Console w (1) ETC SR48 dimmer rack w (1) ETC SR24 dimmer rack w (3) Lycian Model #1275 Spot Lights, 100-foot to 450-foot throwdistance w All associated frames, cables and safetiesn Additional lighting options and equipment can be included bycontacting audiovisual contractor M&M Productions through your eventmanager.KnoxvilleKnoxville CivicCivicAuditoriumAuditorium && ColiseumColiseum500500 HowardHoward BakerBaker Jr.Jr. Avenue,Avenue, Knoxville,Knoxville, TNTN 3791537915Phone:Phone: (865)(865) 215-8900215-8900 ww.knoxvillecoliseum.comww.knoxvillecoliseum.com15

OUR FACILITIES - CIVIC AUDITORIUMAUDITORIUM FLOOR PLAN AND CAPACITYSeating Capacity:Additional Temporary Seating:Permanent Seating:Orchestra: 96 seatsBalcony: 46 seatsTotal: 142 seatsFloor: 1,344 seatsFirst Balcony: 538 seatsSecond Balcony: 476 seatsTotal: 2,358 seatsKnoxville CivicAuditorium & ColiseumTotal capacity: 2,500 seats500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com16

OUR FACILITIES - CIVIC AUDITORIUMEXHIBIT HALLn Our 10,000-square-foot Exhibit Hall hosts multiple trade shows, public shows andother gatherings each year. The 70-foot-by-159-foot room is a flexible space for tradeshows and other events.n Our three adjacent parking garages with more than 2,500 parking spaces and easywalking distance to downtown amenities make our Exhibit Hall a convenient locationfor these events.RECEPTION HALLn The 4,800-square-foot reception hall hosts meetings, weddings and corporate andcommunity events. The 52-foot-by-90-foot space easily accommodates 250 guests fora catered meal; 400 guests for theater seating; and 150 for schoolroom seating. Theample parking and close accessibility to downtown amenities make the reception hallthe perfect spot for corporate meetings and events.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com17

CURRENT RENTAL RATESColiseumAuditoriumMove-in or Move-outGreater of 2,500 or 10% of gross salesNonprofit 2,000/day 2,000/day 1,250Greater of 2,000 or 10% of gross sales 1,000/dayNonprofit 1,750/day 1,000/dayCommercialGreater of 1,000 or 10% of gross salesNonprofitGreater of 1,000 or 10% of gross salesNonprofit 750/day 750/day 500/dayNonprofit 375/day 750/day 750/day 500/dayExhibit HallReception HallKnoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com18

CURRENT RENTAL RATES (continued)n Comprehensive general liability insurance in the amount of 2 millionn Workers’ compensation insurance in the amount required by Tennessee lawn Employee liability coverage in the amount of 1 millionThe Knoxville Civic Auditorium and Coliseum can offer insurance for a fee. Insurancefees would be the greater of 200 or .50 per attendee and worker at the event.Additional ChargesCleanupnnnnnAuditorium: 500 per dayReception Hall: 100 per dayColiseum: 1,000 per dayExhibition Hall: 100 per dayPlaza: 500 per dayState sales taxn 9.25% gross salesn State sales tax will be added to all charges, including labor. If you are a tax-exemptorganization, please provide proof of exemption to your event manager.Ticketingn Ticket system: Ticketmastern Ticketing fees: service charge to patron, per ticket (based on 45 ticket)Telephone center: 6.50 per ticket and 2.50 per orderInternet sales: 6.50 per ticket and 2.50 per orderRestoration fee: 2 per ticketCateringn Catering fee: 17% of net invoiceKnoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com19

Staffing*nnnnnEvent coordinator: 125 per eventTelephone operator: 15 per hourTicket sellers: 15 per hourTicket takers/door guards: 15 per hourUshers: 15 per hourn Supervisor: 15 per hourn Building security: 15 per hourn Police: 33 per hour with 4-hour minimum (must be contracted with the KnoxvillePolice Department through KCAC)n First Aid/Fire Department: 66 per hour for two-person medical team (must becontracted with the Knoxville Fire Department through KCAC)n T-shirt security: 15 per hour*National holidays: 1.5x the normal rate will be chargedEquipment Rental Raten Stage: 1,000 per dayn Telephone lines: 150 per dayn High-speed internet connection: 200per day; contact our internet providerShownets for wireless package optionsthrough your event manager.n Forklift: 125 per dayn Zamboni: 100 per dayn Studio piano (tuning not included): 50 per dayn Baby grand piano (tuning not included): 100 per dayn Concert grand piano (tuning not included): 125 per dayn Tables: 1 per table, per dayn Chairs: 50 cents per chair, per dayn Risers: 100 per dayn Spotlights: 125 per dayn Electrical hookups:400 Amp: 900 per day800 Amp: 1,100 per dayShore power: 50 per dayKnoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com20

FACILITY GUIDELINES AND SERVICESThe following topics appear in alphabetical order for your convenience.ACCESSIBILITY/ALTERNATIVE FORMATSElevator access is available to all floors of the coliseum. Elevator access is NOT available tothe balcony of the auditorium; however, accessible seats are provided on the main floor.Guests with disabilities who require any show-related publications in an alternative format,such as braille, large print or on disk, should contact the box office a minimum of two weeksprior to the show date. Tickets must be purchased at this time in order to process the requestfor alternative format materials. Please see the deaf/hard of hearing accommodationssection below for additional information.Handicap-accessible parking is available in three adjacent parking garages.ACCESSIBLE PARKINGKCAC provides accessible parking in Garages A and C, as well as the designated parking loton the south side of Howard Baker Jr. Avenue across from Garage B. There is no additionalcharge for accessible parking with a current valid license plate or hang tag displayed.ACCESSIBLE SEATING FOR PEOPLE WITH DISABILITIESKCAC provides accessible seating areas for people with disabilities. (Please see seatingchart for locations.) Proof of disability is not required to purchase accessible seating. Eachwheelchair-accessible space is accompanied by three (3) companion seats, and all may bepurchased for the same price per seat. KCAC staff will attempt to seat the remainder of theparty as close to the wheelchair/companion seats as possible based on the availability ofremaining seats at the time of purchase.Coliseum: The 19 wheelchair/companion seats in the lower balcony will be sold at thelowest ticket price. If seats are provided on the floor, wheelchair/companion seats on thefloor will be sold at the same price as other floor tickets.Auditorium: The eight wheelchair/companion orchestra seats will be sold at the lowest ticketprice. The 16 wheelchair/companion floor seats will be sold at the second-lowest ticketprice.On the day of the event, unsold wheelchair/companion seats may be released and sold toany person with or without a disability if all event seating has been sold.Knoxville CivicAuditorium & Coliseum500 Howard Baker Jr. Avenue, Knoxville, TN 37915Phone: (865) 215-8900 ww.knoxvillecoliseum.com21

ADMINISTRATIVE OFFICEKCAC’s Administrative Office is open from 9 a.m. to 5 p.m., Monday through Friday, andduring events to answer any questions. The office telephone number is 865-215-8900.AIR CONDITIONINGAir conditioning is provided in public areas and event spaces in use on show days.Additional air conditioning required during move-in/move-out will be billed at prevailingrates. Rates are available upon request from your event manager. Air conditioning is notavailable while loading bay doors are open.ALCOHOLIC BEVERAGESKCAC holds a license to sell alcohol

This Promoter and Event Planning Guide is designed as a handbook for holding an event at our facility by providing information about services, guidelines and event-related topics. You will be contacted by the event management team member assigned to your event. The event man