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Memorable SolutionsHotel Pre-Opening TemplateIDTask ermine Insurance NeedsResearch Insurance ProvidersSelect Insurance Providor(s)Ensure insurance is activatedPurchasing & ReceivingImplement purchase order systemDevelop Inventory Management ReportsPayrollEstablish payroll proceduresSOP'sDevelop A&G SOP'sAccounting ManualEstablish hotel credit policy and proceduresDevelop internal formsSet-up Cash Deposit ProceduresBankingSet-up bank accountsSet-up credit card agreementsObtain licenses and permitsLiquor LicenseBusiness LicensesEnvironmental PermitsSales Tax PermitThird Party AgreementsLeasesRetailDevelop Standards of PerformanceDevelop RFPRelease RFPRFP DeadlineLesee SelectedLease executedEmployee OrientationF&BDevelop Standards of PerformanceDevelop RFPRelease RFPRFP Deadlinemichaelchaffin.comDuration146 days60 days22 days5 days10 days5 days2 days30 days30 days10 days10 days10 days30 days30 days30 days30 days30 days30 days10 days5 days10 days60 days60 days30 days30 days30 days116 days116 days116 days10 days1 day10 days45 days10 days30 days10 days116 days10 days1 day10 days45 daysPage 1StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/8/04Thu 1/22/04Thu 1/29/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Fri 1/16/04Fri 1/30/04Fri 4/2/04Fri 4/16/04Fri 5/28/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Fri 1/16/04Fri 1/30/04FinishThu 7/22/04Wed 3/24/04Fri 1/30/04Wed 1/7/04Wed 1/21/04Wed 1/28/04Fri 1/30/04Wed 2/11/04Wed 2/11/04Wed 1/14/04Wed 1/14/04Wed 1/14/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 1/14/04Wed 1/7/04Wed 1/14/04Wed 3/24/04Wed 3/24/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Thu 6/10/04Thu 6/10/04Thu 6/10/04Wed 1/14/04Thu 1/15/04Thu 1/29/04Thu 4/1/04Thu 4/15/04Thu 5/27/04Thu 6/10/04Thu 6/10/04Wed 1/14/04Thu 1/15/04Thu 1/29/04Thu 4/1/04Actual 456303132333435383940

Memorable SolutionsHotel Pre-Opening 626364656667686970717273747576777879808182Task NameDurationLesee SelectedLease executedEmployee OrientationFinancial ReportingDaily Revenue ReportDaily Labor ReportPeriod Financial StatementsPeriod Ending Management ReportPlanningProformaAnnual Strategic PlanComplete First Year Operating BudgetComplete Pre-opening BudgetDevelop forecasting program3 Day Forecast (Rooms)10 Day Forecast (Rooms and F&B)Weekly Forecast (Total Property)ITManual Back Up - SOP'sTimekeeping SystemTelephone SystemSimplexPayroll SystemOCVBack Office SystemSales/Catering SystemPMSPOSSystemsPMSDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingPOSmichaelchaffin.com10 days30 days10 days30 days5 days5 days10 days30 days89.01 days30 days30 days30 days30 days30 days5 days5 days30 days146 days66 days10 days10 days10 days10 days10 days10 days10 days10 days10 days146 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 daysPage 2StartFri 4/2/04Fri 4/16/04Fri 5/28/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 2/12/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Fri 3/19/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04FinishThu 4/15/04Thu 5/27/04Thu 6/10/04Wed 2/11/04Wed 1/7/04Wed 1/7/04Wed 1/14/04Wed 2/11/04Wed 5/5/04Wed 2/11/04Wed 3/24/04Wed 5/5/04Wed 2/11/04Wed 2/11/04Wed 1/7/04Wed 1/7/04Wed 2/11/04Thu 7/22/04Thu 4/1/04Wed 1/14/04Wed 1/14/04Wed 1/14/04Wed 1/14/04Wed 1/14/04Wed 1/14/04Wed 1/14/04Thu 4/1/04Wed 1/14/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Actual 4142435152787374727677787980

Memorable SolutionsHotel Pre-Opening TemplateIDTask 0121122123michaelchaffin.comDurationDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingKeylock SystemDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingBack-Office SystemDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingEntertainment SystemTelevisionDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem Selected20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days146 days20 days10 days5 days5 days1 day30 days5 daysPage 3StartThu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04FinishWed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Actual 111112113118119117121122

Memorable SolutionsHotel Pre-Opening TemplateIDTask ionSystem Specifications DeterminedSystem Installed & TestedSystem TrainingMusicDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingTimekeeping SystemDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingTelephone SystemDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingConnectivity (Guest & Admin)Develop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine Budget5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 daysPage 4StartFri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04FinishThu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Actual 5146147151152150154155156157158162163

Memorable SolutionsHotel Pre-Opening 195196197198199200201202203204205Task NameDurationRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingGroup/Catering Sales Management SystemDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingSecondary SystemDevelop RFPDevelop Business ProcessDetermine Workstations: Amount and LocationDetermine BudgetRelease RFPRFP DeadlineSystem SelectedSystem Specifications DeterminedSystem Installed & TestedSystem TrainingDevelop comment card/guest feedback programDetermine survey sources/review samplesDevelop comment formsDevelop survey procedures/systemPrint comment cards/formsPrinted MaterialsBusiness CardsPayroll ChecksAP checksPurchase Requisitions/OrdersHuman ResourcesStaffingOrganization1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days146 days20 days10 days5 days5 days1 day30 days5 days5 days75 days10 days45.05 days15 days5 days30 days25 days30 days30 days30 days30 days30 days145 days130 days30 daysmichaelchaffin.comPage 5StartThu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/22/04Thu 1/29/04Fri 1/30/04Fri 3/12/04Fri 3/19/04Fri 3/26/04Fri 7/9/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/22/04Thu 1/22/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04FinishThu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 7/22/04Wed 1/28/04Wed 1/14/04Wed 1/21/04Wed 1/28/04Thu 1/29/04Thu 3/11/04Thu 3/18/04Thu 3/25/04Thu 7/8/04Thu 7/22/04Thu 3/4/04Wed 1/21/04Thu 1/22/04Thu 3/4/04Thu 2/26/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 7/21/04Wed 6/30/04Wed 2/11/04Actual 3187188189190191194195195

Memorable SolutionsHotel Pre-Opening 236237238239240241242243244245246Task NameDurationDevelop Organizational ChartDevelop Staffing GuideDevelop Hiring ScheduleCustomize Position "Must" ListsCustomize Position Job DescriptionsDevelop Incentive PlansLeadership TeamSales Managers/Reservation Sales AgentsManagersEmployeesDevelop reward/recognition programs for hourly employeesRecruitmentManagementHire Senior Management TeamSelect Search Firm(s)General ManagerDirector of OperationsDirector of RoomsDirector of F&BSpa DirectorHotel ControllerChief EngineerRevenue ManagerDirector of Human ResourcesDirector of Sales & MarketingHire Department HeadsSelect Search Firm(s)Purchasing ManagerFront Office ManagerExecutive HousekeeperFood & Beverge Operations ManagerBanquet ManagerBeverage ManagerExecutive ChefSpa ManagerAccounting ManagerHire Junior ManagersRoomsAssistant Front Office ManagerGuest Service ManagerChef Conciergemichaelchaffin.com30 days30 days18 days5 days5 days30 days30 days30 days10 days10 days30 days130 days130 days130 days10 days120 days90 days90 days90 days90 days90 days90 days90 days90 days90 days70 days10 days60 days60 days60 days60 days60 days60 days60 days60 days60 days130 days130 days30 days30 days30 daysPage 6StartThu 1/1/04Thu 1/1/04Sun 1/4/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/1/04Thu 1/15/04Thu 1/15/04Thu 1/15/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/15/04Thu 1/15/04Thu 1/15/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/15/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 5/20/04Thu 5/20/04FinishWed 2/11/04Wed 2/11/04Wed 1/28/04Wed 1/7/04Wed 1/7/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 1/14/04Wed 1/14/04Wed 2/11/04Wed 6/30/04Wed 6/30/04Wed 6/30/04Wed 1/14/04Wed 6/30/04Wed 5/5/04Wed 5/19/04Wed 5/19/04Wed 5/19/04Wed 5/5/04Wed 5/5/04Wed 5/5/04Wed 5/5/04Wed 5/5/04Wed 4/7/04Wed 1/14/04Wed 4/7/04Wed 4/7/04Wed 4/7/04Wed 4/7/04Wed 3/24/04Wed 3/24/04Wed 4/7/04Wed 4/7/04Wed 3/24/04Wed 6/30/04Wed 6/30/04Fri 6/4/04Wed 6/30/04Wed 6/30/04Actual 3223223

Memorable SolutionsHotel Pre-Opening TemplateIDTask ionAssistant Executive Housekeeper30 days130 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days60 days60 days60 days60 days49 days60 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 daysF&BBanquet ManagerRestaurant ManagerDining Room ChefBanquet ChefGarde ManagerDemi ChefPastry ChefA&GNight ManagerA&SReservation Sales ManagerHire Sales ManagersDirector of CateringSenior Sales ManagerExecutive Meeting ManagerHire Catering AssistantConference Service ManagerSupervisorsRoomsFront Office SupervisorHousekeeping/Floor SupvHousekeeping/TurndownHousekeeping/NightBell CaptainChef ConciergeReservation Sales CoordinatorFood & BeverageDining Room SupervisorMaitre DeRoom Service CaptainBanqet CaptainBeverage SupervisorCafeteria SupervisorHead Houseperson (Banquets)A&GExecutive Administrative AssistantAccountingCredit SupervisorLead Night AuditorPage 7StartThu 5/20/04Thu 1/1/04Thu 5/20/04Thu 1/1/04Thu 5/20/04Thu 1/1/04Thu 5/20/04Thu 5/20/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04FinishWed 6/30/04Wed 6/30/04Wed 6/30/04Mon 6/7/04Wed 6/30/04Tue 6/29/04Wed 6/30/04Wed 6/30/04Tue 6/29/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 3/24/04Wed 3/24/04Wed 3/24/04Wed 3/24/04Tue 3/9/04Wed 3/24/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Actual 223224224224224224224224

Memorable SolutionsHotel Pre-Opening TemplateIDTask ionSecuritySecurity SupervisorR&MEngineering SupvEngineering Administrative AssistantSpaSpa SupervisorHourlyRoomsFront OfficeReceptionistTelephoneBell AttendantDoor AttendantDriverValet Office AttendantValetConciergeNight GSA/Night AuditorHousekeepingRoom AttendantHousekeeping ClerkHouse PersonRoom AttendantFloor Care AttendantPublic Area AttendantTurndown AttendantNight CleanerUniform AttendantLaundryLaundry AttendantF&BCasual RestaurantAM Host/HostessAM ServerAM DRAPM Host/HostessPM ServerPM DRAFine Dining RestaurantSommelier30 days30 days30 days30 days30 days30 days30 days45 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days45 days30 days30 days30 days30 days30 days30 days30 days45 days45 daysPage 8StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04FinishWed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 3/3/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 3/3/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 3/3/04Wed 3/3/04Actual NANANANANANANANANANANANANANANANANANANAPredecessors

Memorable SolutionsHotel Pre-Opening TemplateIDTask ionWaiterDRAHost/HostessBack WaiterAfternoon/High TeaRunnerServerCulinaryBanquet CookPrep CookPantry CookPastry CookDemi CookAM CookPM CookBanquet CookCafeteria AttendantBuffet AttendantBeverageBartenderBarbackCocktail ServerBanquetsServerHousepersonTemporary StaffIn-Room DiningServerCoordinator30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days45 days30 daysSpaReceptionistTherapistsR&MEngineer IEngineering IIEngineering IIIHVACPainterPreventative Maintenance TechA&GSecurityPage 9StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04FinishWed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 3/3/04Wed 2/11/04Actual NANANANANANANANANANANANANANANANANANANAPredecessors

Memorable SolutionsHotel Pre-Opening 400401402403404405406407408409410Task NameDurationSecurity OfficerSecurity Office AttendantAccountingNight AuditorAccounts PayableAccounts ReceivableGeneral CashierPayroll/BenefitsIncome AuditorPurchasing & ReceivingReceiving/Storeroom Clerk30 days30 days45 days45 days45 days45 days45 days45 days45 days30 days30 days30 days30 days30 days30 days30 days56 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 daysA&SCatering Administrative AssistantSales Administrative AssistantReservationsReservations Sales AgentSOP'sDiscipline/House RulesVacationEvaluation and Merit IncreasesAttendanceLeave of AbsenceReport in Pay/On-CallDress CodeUniform/Badge/Material/Equipment IssueFlowers for Ill or Deceased Family MembersBereavementJury DutyMODPay PolicyEducation AssistanceHoliday PolicySexual HarassmentAt Will EmploymentEmployment of RelativesAssociate StatusEmployee RequisitionJob Posting/Internal Transfer ProcedureTerminationLay-off/RecallBridge of Servicemichaelchaffin.comPage 10StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04FinishWed 2/11/04Wed 2/11/04Wed 3/3/04Wed 3/3/04Wed 3/3/04Wed 3/3/04Wed 3/3/04Wed 3/3/04Wed 3/3/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Thu 3/18/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Actual NANANANANANANANANANANANANANANANANANANAPredecessors

Memorable SolutionsHotel Pre-Opening 441442443444445446447448449450451Task NameDurationHours of WorkTime Clocks/Time KeepingSolicitationAssociate LiaisonsMilitary LeaveWorker's Compensation LeaveFMLA LeavePersonal LeaveEmail/VmailSchool LeaveComputer EquipmentConfidentialityReward & Recognition ProgramIncorporate Parent Company SOP'sDevelop MDSD Books/ProceduresDevelop Internal HR Related Forms30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days56 days145 days145 days5 days20 days30 days60 days30 days30 days70 days20 days20 days20 days20 days39 days30 days30 days30 days30 days30 days39 days39 days39 days30 days30 days30 daysTrainingServiceDevelop Service Standard PhilosophyPurchase Standards ManualCustomize Standards ManualDevelop Service Standards by Department/PositionDevelop Job Skill Training by DepartmentDevelop associate handbookSales and Catering TrainingDevelop Sales Training ProgramConduct Sales Training ProgramDevelop Catering Training ProgramConduct Catering Training ProgramManagement TrainingCompany OrientationInterview/Recruitment TrainingTeam Building/Building an Effective TeamTrain the Trainer (Skills and Knowledge Training)Human Resources ProceduresBootCampManager's RoleActive Listening/Effective CommunicationCommunicating and Gaining Commitment to StandardsSituational LeadershipEffective Coachingmichaelchaffin.comPage 11StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/8/04Thu 2/5/04Thu 3/18/04Thu 6/10/04Thu 3/18/04Thu 3/25/04Thu 5/6/04Thu 6/3/04Thu 3/25/04Thu 4/22/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04FinishWed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Thu 3/18/04Wed 7/21/04Wed 7/21/04Wed 1/7/04Wed 2/4/04Wed 3/17/04Wed 6/9/04Wed 7/21/04Wed 4/28/04Wed 6/30/04Wed 6/2/04Wed 6/30/04Wed 4/21/04Wed 5/19/04Tue 2/24/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Tue 2/24/04Tue 2/24/04Tue 2/24/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Actual 429430431432431230436,260261438,260

Memorable SolutionsHotel Pre-Opening 482483484485486487488489490491492Task NameDurationGoal Setting/Performance StandardsSexual HarassmentConflict ResolutionConducting Effective MeetingsHotel Policy & ProceduresGeneral TrainingOperational skills trainingLife safety, fire and evacuation trainingEmergency ProceduresCPR/First AidNew Hire OrientationDepartmental OrientationSpecific Job Skill TrainingTelephone Etiquette/StandardsSanitation CertificationResponsible Alcohol ServiceMOD ProgramDevelop MOD Manual/SOP'sConduct MOD TrainingMass HireDevelop Procedures to Respond to Internal ApplicationsLetter To Notify TransfersDevelop Recruitment/Advertising PlanDevelop SetupSolicit VolunteersTrain VolunteersDevelop System to ProcessDevelop Modified Interviewingl SystemDevelop ScriptsProcure Pipe/Drape/EquipmentObtain Service Test VideoArrange Phone for Credit References30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days10 days10 days30 days60 days30 days30 days30 days10 days2 days30 days10 days10 days5 days15 days5 days5 days5 days15 days10 days90 days90 days60 days30 days30 days60 days30 days30 days30 daysSpaFitness CenterSelect and procure exercise equipmentDevelop SOP'sSelect and procure Operating Supplies & EquipmentTreatmentsDevelop Treatment ProgramsDevelop SOP'sSelect and procure Operating Supplies & Equipmentmichaelchaffin.comPage 12StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 2/12/04Thu 1/1/04Thu 1/1/04Thu 1/15/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 3/25/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 2/12/04Thu 1/1/04FinishWed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 1/14/04Wed 1/14/04Wed 2/11/04Wed 3/24/04Wed 2/11/04Wed 3/24/04Wed 2/11/04Wed 1/14/04Fri 1/16/04Wed 2/11/04Wed 1/14/04Wed 1/14/04Wed 1/7/04Wed 1/21/04Wed 1/7/04Wed 1/7/04Wed 1/7/04Wed 1/21/04Wed 1/14/04Wed 5/5/04Wed 5/5/04Wed 3/24/04Wed 5/5/04Wed 2/11/04Wed 3/24/04Wed 2/11/04Wed 3/24/04Wed 2/11/04Actual 469472486490

Memorable SolutionsHotel Pre-Opening 523524525526527528529530531532533Task NameDurationSOP'sDevelop Spa SOP'sPrinted MaterialsSpa MenuRoomsSOP'sDevelop Rooms Division SOP'sPrinted MaterialsPrivacy Please SignsPrivacy Courtesy NoteUmbrellasTelephone PadsDialing InstructionsDriving DirectionsVIP Note Cards/envelopesFax Delivery EnvelopesGuestroom Note PadValet Laundry BagValet Laundry Price SheetShoe Shine BagShoe Shine InstructionsActivity CalendarNewsletterPBXPBX Cut-Over from Pre-opening OfficeGuest ServicesDevelop VIP programTransportationVehicle AcquisitionFinalize schedules & routesReview samples/pricingOrder final selectionReceive final selectionApply logoDevelop preventive maintenance programVehicles in serviceRoadworkDetermine routeEvaluate road conditionMake adjustmentHousekeepingmichaelchaffin.com30 days30 days30 days30 days105 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days30 days1 day1 day105 days30 days103 days103 days5 days30 days2 days60 days5 days10 days1 day40 days10 days20 days10 days105 daysPage 13StartThu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Wed 3/10/04Wed 3/10/04Thu 1/1/04Thu 4/8/04Thu 1/1/04Thu 1/1/04Thu 1/1/04Thu 1/8/04Thu 2/19/04Mon 2/23/04Mon 5/17/04Mon 2/23/04Mon 5/24/04Mon 2/23/04Mon 2/23/04Mon 3/8/04Mon 4/5/04Thu 1/1/04FinishWed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 5/26/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 2/11/04Wed 3/10/04Wed 3/10/04Wed 5/26/04Wed 5/19/04Mon 5/24/04Mon 5/24/04Wed 1/7/04Wed 2/18/04Fri 2/20/04Fri 5/14/04Fri 5/21/04Fri 3/5/04Mon 5/24/04Fri 4/16/04Fri 3/5/04Fri 4/2/04Fri 4/16/04Wed 5/26/04Actual 1376234522523524525524526524530531

Memorable SolutionsHotel Pre-Opening 564565566567568569570571572573574Task NameDurationContract Valet Dry Cleaning ServiceEstablish quantities and specificationsCompile a list of contractorsInterview contractorsReceive proposalsAward contractService availableUniform ProcessingDevelop uniform issuance/storage procedures105 days30 days10 days10 days30 days20 days5 days30

15 Accounting Manual 30 days Thu 1/1/04 Wed 2/11/04 NA 16 Establish hotel credit policy and procedures 30 days Thu 1/1/04 Wed 2/11/04 NA 17 Develop internal forms 30 days Thu 1/1/04 Wed 2/11/04 NA 18 Set-up Cash Deposit Procedures 30 days Thu 1/1/04 Wed 2/11/04 NA 19 Banking 10 days Thu 1/1/04 Wed 1/14/04 NA